Privacy

Last updated 6 October 2026. This page is a plain-English draft and has not yet been reviewed by a lawyer.

Who we are

Kept Booked is a product of Shubh Innovation Pty Ltd, ABN 69 682 249 770 (“we”, “us”). You can reach us at hello@keptbooked.com.au.

Information we collect

If you enquire about Kept Booked through our Facebook or Instagram form, this website or email: your name, business name, phone number, email address and what you tell us about your business.
If you are a client: your business details, the contact details of the people we deal with, the information you give us to set up your service, and billing records.
If you enquired with one of our clients: the details you entered in that business’s enquiry form (such as your name, phone number, email and what you asked about) and the text messages you exchange with the service. We handle this on behalf of that business.

How we use it

To reply to your enquiry and show you how the service works.
To provide the service to our clients: sending the first reply to a new enquiry, asking the client’s questions, passing a summary to the client and producing the client’s monthly report.
To bill clients and keep business records.

We do not sell personal information, and we do not use the enquiries our clients receive to market our own services.

Text messages

Text messages are sent only to people who have asked a business to contact them. Each conversation starts by naming the business and saying the message is from an automated assistant. Reply STOP at any time and no further texts will be sent.

Who we share it with

We use service providers to run Kept Booked, including providers of text messaging, email, automation, hosting, payments and AI language processing. Some of them store or process information outside Australia. They receive only what is needed to do their part.

If you enquired with one of our clients, your details and messages are shared with that client, because the enquiry was made to them.

How long we keep it

We keep enquiry and message records for as long as the client uses the service and for a limited period afterwards set out in our terms with that client, then delete them. Billing records are kept as long as the law requires.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@keptbooked.com.au. If you enquired with one of our clients, we may need to pass your request to that business. We answer written requests within one business day where we can, and always within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.